They offered a free trial. I paid for shipping. Then I did NOT ORDER anymore and my bank was charged and I want a refund. I had to cancel my card so they would not do it again. I called and spoke to the company and told them I wanted a refundand to cancel my "active acccount" they said I had. They gave me a return auth # and told me my membership was canceled now. So I just want to make sure they do, if they do not, this is on record. They gave me a number of 1304634-7659790 on July 1, 2009. They scam you into thinking if you dont call within 15 days of receipt of the trial then you are going to be ordering more and they will charge you. THey better not charge my account again. They tell you the are an FDA approved lab but their product says it is NOT FDA APPROVED it says right on the bottle.