I am NOT happy with T-mobile..I made a payment with my visa card for my aug balance and then a month later(this month sept) has my phone turned off 5 days before my next billing date (sept 25, 09), just to find out that I "supposedly" didn't make the payment... In which I went to T-mobiles stores 3 times to show proof my the payment, still leaving my phone off till they can figure out what went wrong..OF COURSE..it not being MY fault they don't know what the f they are doing..a customer of 3 years has to suffer for their mistake..My term is over in a few months, hence leaving me to change plans. Forget T-mobile..a bunch of nonsense is what it is!!!