My account was deleted due to a requirement in the rule "multi-accounting". However, I followed the rules exactly, spoke to a game operator prior to making a second account and then created the second account following the rules exactly as stated. I have been using a ticket system with them for over a month and the employee refuses to re-activate my account which also has available game "money" that I purchased. The first excuse of the employee was that I did not contact the game operator through the ticket system. I showed him their own rules and told him "the rules does not state the contact method I must use in order to obtain a second account". I used their employee/customer ICQ chat system. After the employee learned this, he or she continued their responses with a different reason. Basically now he or she is making up an excuse each time because I have proved them wrong with their own rules. Now their decision is based on Ego and not whats correct. I called and emailed Game Forge directly in Germany several times and they always make me leave a message and they never call back or email back. I created another listing of this for the United states since I am not sure what is the correct location since they are based in Germany but located through out the world. Attached is a copy of the Ikariam rules that will show you the contact method required is not specified.