Separately and in different times, A friend of mine and I went to the two Gamestop/EB stores here in west Mississauga to trade in some used games for the new.
With the same conditions my friend completed his transactions and was telling how nice the storekeepers were, however, when I arrived and approached the storekeeper it was a completely different treatment. The storekeeper put up a straight face and wouldn't respond to my friendly conversation starter.
I had actually got bumped around three times between the two stores and was offered some blurry explanations and flashed some 'internal use only' binders.

It seems to me that the storekeepers are much more accommodating, courteous and lenient to my friend than myself. Why is this difference? Racial?

Anyone with this franchise should look into this and look for immediate rectification before any further and more serious complaints are made and published to the public, the consumer protection agencies and the NARCC.

This also goes out to all other retail store owners and keepers.