I am documenting two complaints. First of all their return policy is a joke. I tried to return items for a refund OR store credit, however, I have lost my receipt. I was denied any sort of refund. RIDICULOUS! I hope their company goes out of business. I spoke with two managers, one of whom (Karen) was extremely rude. I find it unthinkable that a store would not even offer in-store credit as a type of refund. Now they have lost our business forever, since we will not be spending one cent in any of their stores. This will definitely cost them thousands of dollars in revenue. I will also be posting my complaints all over the internet, alerting unsuspecting customers of their horrible business practices. I will also be filing a complaint with the Better Business Bureau. The other complaint relates to their ridiculous phone system. There is absolutely no way to talk with a human being when calling the stores, though they have individual phone numbers listed for each store location. Unacceptable. I will never be shopping at this store again. HORRIBLE customer service.