My husband and I moved into our first house in September 2010. We didn’t have any furniture at the time and based on Gardner Whites great reputation, we decided to go there to furnish our entire house. The first room we completed was the living room. The end of October we went to the Southfield location and got our living room set. We purchased the Reno Putty collection that offered a special: the couch, loveseat, three tables, two lamps and flat screen TV. We spent a total of $3154.56, which included protection and a year’s worth of warranty. Within the first month of owning our furniture I had to call Gardner Whites service department because two of our main cushions had holes. Two months later, I called again about the decorative pillows having holes and our wood tables chipping. The glass on my coffee table has scratches, the main cushions are deflating and we have tons of chips in the wood. The warranty company has been to my house five times since October, that’s ridiculous! I have sent Barb, the so called VP of Gardner White who tells everyone she will help you out three emails and a letter; no reply. I’m planning on heading to the store the end of this week to raise *** if I don’t hear back from here. This is the worst furniture store and I have every intention to go above and beyond to pass this information along so others don’t go through the same experience we did.