I too have been a 'victim' of Garity's Chem-Dry and so-called owner/rep named Tim. He was easy to contact to place an order with them and apply several up-charges, but when the teenagers came to clean our carpets, they were quick to leave and left us with an invoice with no contact information on it. They offered a 30 day re-do free of charge, but when I called Tim (after struggling to find his # again since it was not provided on the invoice), he never returned phone call. Needless to say, the cleaning was performed very poorly, and while we paid for protection (scotchguard-like application), it clearly was not performed. These two teenage boys who performed the cleaning spent only 30 minutes in our home of 2727 sq. ft. We have disputed the charge with our credit card company and expect to get a full refund.