Having owned a GPS III, a GPS 196 and GPS 296 I Purchased a Garmin Nuvi in 2009. Just got a letter recalling the unit and sent it in. After a little over week got the unit back with a sincere applology for the inconvenance-- I asked Customer service about a one time map upgrade as the new units now sell for less and come with free lifetime upgrades. I explained that I though that was fair for having to live without my garmin for a week and that the cost to them was obviously much less than the $49 or $89 (lifetime) that I was locked into. Their Attitue was "too bad" pay us the 49 or 89 and leave us alone. So it looks like this POC will be on Craig's list soon and I'll use my smart phone to take its palce for free. I promise to share my story with plenty of folks as I want them to get the full advertising value of their decision! Your milage may vary but based on thir indignat attitude I will no longer buy from Garmin.