I ordered a futon cover more than 2 weeks ago. Gately's sent me a confirmation email that same day and had a product tracking url attached. I clicked on it but my order number could not be found. So I waited a few days and tried again but it still did not work. I emailed the customer service and they emailed back later that day stating that they were sorry for the delay and it was going to be shipped within 7 to 10 business days and I would receive tracking information once it was shipped. Since then I have emailed twice regarding the status of my order. The website is no longer in service now and I am sure that I will never receive my product, even though they already took the funds from my account. When I call their customer service number, regardless of the time of day, it always states that I have called after hours and prompts me to leave a message, but when I wait for the message, it states that the message box is full and is not accepting anymore messages. I shop online all the time and I have never had a problem until now. I will definitely research the companies I purchase from more thoroughly from now on. Be careful!