In my case this company has done nearly everything wrong.
I used this account for Lasik surgery, which did not work. I was not told when billing would start. I received a phone call saying my first bill was past due and I explained I had not gotten a bill. I was told another would be issued. When that one came it had a very high finance charge and late fee. I did not feel either were justified. I was told that there was zero interest and it was not my fault that the initial bill was not received. I doubled up on what was to be my monthly payment as I was told it would be. Still every month late charges and finance charges sky high. I then received a letter stating if I paid a specific amount by a certain date it would cure my default. I had just made a payment dated two days after the date on the letter. When I called to verify the remainder I was told the letter that was sent must have been a mistake and was asked to prove that it existed. I was given an even larger amount that I was told I needed to pay. I acquired a copy of my credit report and the information that is being reported there is also inaccurate on this account. I tried to speak with someone to rectify the situation and was told it was not GE's fault and there was nothing they could do.