I bought a 08LL Ge window air-conditioner and in came damaged and never worked. I contacted repair and still 7 weeks later it's not fixed. I will never buy GE again! I don't trust consumer reports either. They gave the model under it a good CR only to find out it was a discontinued model so they tested the 08LL and it became discontinued a month after they came out with it. Maybe these two companies should quit deceiving their customers? Never, never, again will I buy GE. No wonder they are trying to sell they're appliance division.

Purchased three appliances and submitted all the correct paperwork in May 2008. At the End of July looked it up (had no notice of denial), and saw it was INVALID. ???? Dont know what that means. No phone # or explanation given. I feel cheated by GE.
Will continue to pursue this matter until satisfied. Thank you for listening.

I got a new GE dishwasher last year and paid $850 for it. We won't even talk about all of the delivery issues and damaged GE appliances that I refused to accept. From day one, the dishwasher did not work right. It left a filthy residue on the glasses and dishes, so I called GE about the problem. They sent out a technician who agreed that the glasses should come out clean (I even showed him "clean" glasses that had been run through a cycle), but he could not find a problem. Four technicians later (and four more days off from work without pay and technicians agreeing that my glasses should look clean and not have residue after a clean cycle), I was told by GE that since their technicians cold not find a problem, there was nothing that could be done. Although I debated this with the rep that the technicians all agreed that my glasses should not look be left with residue, the rep insisted that since no problem was found, all they coudl do was send another rep out to look for the problem again. By this time I could not afford to take yet another day off with out pay, so I took the time to compose a letter to the corporate offices of GE detailing the experience. I got no response. So now I am stuck washing the disgusting residue off my glasses after they are run through the dishwaser. I would like to point out that my previous dishwasher ( a Kenmore) did not have this issue.
Now, my two year old GE gas dryer has stopped producing heat and GE wants me to pay $100 for a technician to come to the house just to look at it!
Next time, I'm buying Kenmore!

Dear GE
I received a letter of a bogus account opened in your company under my name. I say bogus because I never authorize this application to go through; therefore I request that you please fix this problem and make sure it does not affect my credit. I have also reported this matter to Equifax. Please help me resolve this matter because I will take no financial responsibility for any purchases made under my name with the account you have given to someone I don't know.Any questions please call me, I will need a spanish translator.

Sincerely, Jesus Castillo

This pertains to a GE Profile product. When my husband and I invested in remodeling our kitchen, we considered the options and – deciding to go with what we felt would be good quality – we purchased the full set of matching GE Profile appliances. Unfortunately, after only a few months, the refrigerator started having some major problems. First of all, both sides of the refrigerator started freezing up; it wasn't cooling properly and we literally had to constantly chip away big chunks of ice on the refrigerator side. Imagine our frustration and dismay when, after all these years of buying different brands of refrigerators without any major problems, one of the most expensive refrigerators we've purchased posed such a ridiculous issue.

Further, our agitation was increased by the fact that the GE repair technician visited many times and was still not able to resolve the problem. Not only were the numerous visits an inconvenience, but as an entrepreneur with a hectic schedule, such appointments also disrupt my business (cumbersome as the repair appointments are, since it takes one visit for the GE technician to assess the situation and then an additional one for him to try to fix it). The customer service representatives also indicated that GE would not provide me with a new refrigerator -- even if the one we'd purchased is a lemon; what kind of customer service is that? It's certainly not the level of service that would be expected from a company that boasts a reputation of quality and service. GE's motto is, GE cares. They need to change that.

After so much aggravation I called corporate headquarters and GE finally agreed to exchange the lemon refrigerator/GE profile. We wish we could say that the situation has had a completely favorable outcome…. However, the frustration continues because this new refrigerator heats up and is not cooling the food properly. Once again we're facing the repair calls. The technician that came out said the cooling system is not working. It's like the engine of a car not functioning. I called corporate once again to let them know of the dilemma with their GE Profile product. Instead of giving me a new refrigerator that works properly, they will once again try and fix the problems.

You would think that when a consumer buy's one of GE's supposedly top of the line products, a consumer would get what they paid for, refrigerators that work properly, not lemons. I am not sure where GE's quality went. My parents said that GE had great products at one time and good customer service relations. As that saying goes, things change. One thing is for sure, GE does not need to worry about laying off their service technicians or personnel in their customer complaints department. Especially, when their quality assurance department doesn't seem to exist. After all, a most basic function of a refrigerator is to maintain food at a cool/safe temperature...

We know that were just two consumers, but we also want others to be aware of the type of product that GE sells to the consumer. We also lose a lot of money in groceries because the refrigerator does not do what it is supposed to do, not cooling and maintaining the food at a safe temperature. So, not only are we inconvenienced with a poor product that is not performing, but now we were also even losing money because the food is spoiling. Were sure that the Principles/Officers for GE, would not find this such a circumstance acceptable either if they were dealing with such a problem in their home.

We feel it is important for consumers to be aware of the problems that we are encountering. There are many other brands/products that can be purchased instead. We have never encountered such problems with any other brands/appliances we purchased. One thing is for sure, we will never purchase a GE product again. We will also never recommend GE products to anyone.

Sincerely,

J C