I purchased a GE washer and dryer from the HH Gregg store located on Taylorsville Road at Hurstbourne Lane on 3-27-2008 and had it delivered the very next day. The delivery people were wonderful and professional and I called the number on the paperwork and filled out the survey letting them know that they did a great job.
I put in the first load of laundry and I noticed that when they agitate it is so little that the clothes in the back of the tub when you start are not moved very far from the position that they started in when the wash cycle is complete. Then before the next cycle there is a loud pop noise. I immediatley shut the washer off and called the store where I bought the washer. The lady gave me a numberto call and it was the delivery number. They of course said that they only dealt with delivery and not issues with the appliances. I called the store back and then was directed toward the GE 800 number. I explained to the lady that I had not had the washer even two hours and they needed to do something about it. She told me she would speak to someone and see what she could do. No return calls that day. Saturday I got a call from someone named Tim who said that he had received an email about my problem and that they normally did not replace the product, but since I had been calling since right after it was delivered he would see what he could do and that he would get back to me.
I don't know if Tim won the lottery and left on a cruise with his newfound wealth or if he passed away or something, all I do know is I have not heard back from him or anyone else concerning my washer.
I find it very hard to believe that the owner of the company is aware that this type of customer service goes on and that it is okay with them. I have every intention of seeing to it that they do find out.

I purchased a GE washer 3 yrs ago and have had nothing but problems, called the ceo of the company and he referred my complaint to a man who was rude and ignored the complaint and just wanted to get rid of me, making me think the machine was fine, after 3 service calls and money I had to put out I have now stopped payment on the check because when the service man left the machine started leaking again and it leaks every once in a while, and my downstairs is starting to smell of mold, I might have to have someone come in to clean up that, and I feel after all the GE appliance I have purchased, I almost feel that they are punishing me for buying there products, such a large company and very bad customer service and terrible attitudes, why would they think I would want to pay for a service call when the machine still leaks and that is what they gave me for purchasing there equipment.