i have had geek squad at my home 4 times since 9/13/09 to repair a tv that we bought on 1/4/08 . At that time we purchased the PSP service plan. As of today 10/9/09 the geek squad has still not repaired the tv & has come to make repaires twice with the WRONG PARTS !!! Avoid BEST BUY & the GEEKS they are not customer oriented & they certainly do not have a clue to what they are doing !!! I have dealt with DAVID Z & DALE C from the Stockton area. I have also spoken to GEEKS GREG with consumer relations; who then passed me to Renee an appt clerk; who then passed me to her supervisor MARY. They each have passed the buck & have told me we are not entitled to a new tv until the tech has an opportunity to repair the set. I did not order the wrong parts-- so how am I responsible for their lack of ability to even order the correct part ???? Have also talked to BEST BUY manager Yolanda & was given the brush off as well. Take your business elsewhere. I have contacted AIG Waranty who funds the waranties for our tv & told them they should not pay the geek squad for service calls when the service wasn't rendered.