They will not honor their member agreement with me. In fact the bank manager told me that the member agreement did not apply to my account. The Vice-President of GENCO Federal Credit Union lied straight to my face about the status of my account then promptly got the institutions lawyer on speaker phone when she realized her mistake. This is a shady organization that resorted to bullying me when I questioned them about their own policies. I advise all those thinking about starting an account with GENCO Federal Credit Union to think twice.

Additionally, Genco Online Services are in my opinion awful. The interface is clunky and is poorly designed. It is quite possibly the worst I have ever seen. If you want bill pay you have to log onto a completely separate site, which is unheard of. It is not even clear from there front page of gencofcu.org where I go to log on.

I will be closing my account at GENCO and I would advise everyone else to do the same.