Having been to similar establishments elsewhere, (like Magnolia Bakery in NYC) this place was terrible compared to the others. I expect crowds in places like these due to cupcakes recent popularity but, a disinterested, slow, and apathetic staff added insult to injury on my 35 minute marathon to get in and out. To make matters worse, the cupcakes weren't worth the money or the wait. The place is small, cramped and heaven help the occupants if there's ever an emergency. Do yourself a favor and stop in to any of the dozens of local coffee shops and have an enjoyable experience. When they catch wind of how BAD this place is, they'll soon offer cupcakes of their own!