Made an appointment to get my recalled Maytag washer (dont recommend this brand AT ALL) with Maytags nominated service representative GGSL in Norwalk. They did not even call or show up. I called them and Maytag called them to figure out if they were coming or not. Mind you I had to take time off of my work to be there in the 4 hour window so when we were stood up, we were upset. They still are not returning or taking calls. In this economic climate, who is able to 1. Create products that can cause serious fire hazards and 2. not provide reliable customer service to correct this wrong? Extremely disappointed.