I WAS CHARGED FOR A KIT THAT I DID NOT WANT . I CAllED AND LET THEM KNOW THAT I WANTED A REFUND. I SPOKE TO AN EMPLOYEE BY THE NAME OF CHERRY. I ALSO HAVE A CONFIRMATION NUMBER AS WELL IF THAT IS NEEDED. SHE SAID IT WOULD TAKE 5-7 DAYS FOR THE REFUND. NOTHING HAPPENED WITHIN THE 5-7 DAYS OR AFTER AND SO I CALLED AGAIN AND THEY TOLD ME THAT THERE WAS SOME KIND OF TECHNICAL DIFFICULTIES AND FOR ME TO GIVE THEM SOME MORE TIME. WELL THE FIRST TIME I CALLED AND SPOKE TO CHERRY, IT WAS MID MARCH. WE ARE NOW IN APRIL. I CALLED AGAIN TODAY AND THEY MENTIONED THAT THIS SITE WAS THE ONLY WAY TO GET SOMETHING DONE ABOUT MY REFUND.