Unfortunately I fell for this scam May 18, 2010 and ordered Glo-White Smile, but cancelled order May 26. I was well within their terms of agreement, but Sept. 9 they took $39.95 out of my Visa acct. and then on Oct.1 they took $87.47. I just caught onto them Oct.8. I called them 1-888-869-2674. They verified my cancellation date and gave me some kind of explanation that they were behind on their cancellation orders and that within ten days I would be reimbursed. I called several times, most of the times I got a person who spoke such broken English they could not be understood. When I got a woman who spoke English she said I my concerrn would be sent to the billing dept. and to call back in ten days for their decision after their review. I told her there was nothing to review, they quoted my cancellation date they have on record. I told them to sent my money back as soon as possible. I told her I wanted to talk to the billing dept. and she said they don't speak to customers. I told her I was reporting a complaint to the Better Business Bureau. This product is known by several others names Vivid White Smile, Brite White Smile, and Glo-White Smile. I highly suggest everyone who reads this also reports to BBB. Elaine from New York.