Global Tel Link has blocked my home phone line even though my loved one buys pre paid phone cards from the jail and i have never had any type of an account with them. I have called the number they left and i always get a message saying that they can not answer my call right now due to an unusual high volume of calls, once i did get an option for them to call me back at my home number. I pushed 1 for yes, but i haven't heard from anybody yet. It's been 4 months since i last spoke to my loved one on the phone you can not have it both ways GTL i will be filing a complaint with the BBB.