I would like someone to contact me regarding an employee in your Bloomington, MN branch. We had to do a voluntary surrender because we could no longer afford our Hummer since the company I owned for over 12 years went out of business. My wife and I have owned GMAC Hummers since 2002 and have traded them in almost every year. Never in all the years of dealing with GMAC have I had to deal with such a beast as Ms. Guerrero she was rude to my Son and Myself, This woman should not be dealing with the public since she has NO manners. I am totally outraged by the way she spoke to my Son and I and frankly I expect an apology from GMAC in her behalf. The events took place today Aug. 14 around 6:45PM at which time she hung up on me. I look forward to hearing from someone at GMAC because I don't think that no matter what the situation there is no need to have to put up with a person with absolutely no manners or an education.