GMAC is the most incompetent loan company in America! Their insurance department does not talk to their mortgage department, who does not talk to thier taxes department, who doesn't talk to their foreclosure department, who doesn't talk to their 'special promotions' department. I have loans with several mortgage companies. All are paid automatically, electronically, every month, without fail, on time, every time. All of them are simple matters, except for GMAC. GMAC requests proof of insurance. This was provided six (I"m not kidding, six!) times. Since they can't find the proof, they impound the mortgage payment. Eventually someone in insurance goes through their inbox and posts the proof. The insurance department takes a few weeks to let the mortgage side know. In the mean time, they start foreclosure proceedings. And, their automatic phone harrassment system goes into high gear. I get daily calls saying my loan is in default. Then the letters start coming. I'm in default. Letters show that my credit rating is lowered for late payments. Then, just to sweeten the experience, I get phone calls asking if I want 'applicance protection' for only $60 a month. I have spent over 30 hours on phone calls, leaving messages, sending them thier own acknowledgemnts that I have never missed a payment, and that the property is insured. Still, they can't fix this. And, they're adding late fees. Now get this: Their mortgage people refuse to do a conference call with their own insurance department. So, this batch of incompetents is destrying my credit, fining me, mis applying payments, and foreclosing. I encourage everyone to avoid GMAC at all costs. This is as incompetent a company as exists in America today. Brian Laguna Niguel, California

GMAC mortgage promised our consolidation loan during previous contacts earlier in 2007 when we started rennovating our home. so when we called to start the consolidation process in December 2007 we thought everything was fine. they took 3 whole months to tell us NO. they never said there was a possibility that the loan wouldn't not go through until the very end. I have all the e-mails to prove it. now we cannot get a loan and another lender I spoke with said they purposely waited until we defaulted so no one would be able to help us. now we will probably lose our home since we cannot afford the bills that we racekd up on the home rennovations which included brand new a/c units, brand new copper piping plumbing, brand new tile, brand new appliances - they're getting away with our murder. please help us, ramona l. phillips

We got a pre-approval for a home loan in January from GMAC. This was an FHA guaranteed loan. We made an offer on a home on March (10). We were still waiting for GMAC to make a decision on 4/20/08. Even though they had income verification, it was not good enough. They had our pay stubs and all tax/w-2 information as well. They could NOT make a decision. They DIS allowed my wife's teacher salary because it would be a "guaranteed layoff of three months each year". They would not allow my (documented) bonuses or the rent paid on our rental home because "the renters might move out and you would lose that income". THESE GUYS SUCK! After waiting on them for two months we could not close the deal and it cost us two grand to walk away! I'm glad they did not get our business!