called to return an autmatic shipment, on hold for 45 min. Stated non-refundable, but exchangeable for 150% of purchase amount. Item was returned with original invoice with a return authorization number. When I went to the web site, no record of return. Unable to make a purchase with the credit which was $123 to be used by April 11.

They charged my credit card for more than what I order.
They changed the order without my knowledge.
Have been trying to contact to receive refund.