My brother who is deployed in Afganistan bought a buggy from them to enjoy on his R&R.He did not check the BBB before buying, then the BS starts.Unless you are looking for"sales" good luck getting an answer( doesnt work after 1st call-wont answer once they know your number.My main problem was the MSO was wrong since they actually do business as atleast 3 different names.Next dayed my bad MSO to one lady in the company that was the only one to help me, called next day to see if they had fixed MSO and sent back- was told she was let go.Talked to the only person there was told he would look into it but could not call me back only email me and hung up, called back and he hung up again.That was my last contact 2 months ago.Finally talked to business next door and its not like the PICTURES show on the web site, it is one OLD man in 50s with his son Drop shipping from a small office.This southern REDNECK has a new year trip planned to the SF area to visit this small old man and get Satisfaction MY WAY! DO NOT BUY ANYTHING FROM GO KARTS USA---- YOU WILL BE SORRY !!!