Worst Service of all, Travel with Greyhound its much better at-least they are trustworthy - this company doesn’t has its own busses and they do not have any control over there travel partners in once you pay them they take their cut and pay to China Town Bus Travel Companies they will forget you.
1) Me and my family traveled on one of their tours, they said they will pass all my reservation information to the Bus Company which they did not so when I went to China Town there was no seat for me in the bus.
2) They provided my family with distributed seats in the bus just imagine 6 – 7 hrs one way journey with kids and whole family is seated on different seats from front to last.
3) Two of the passengers lost their bags in bus which were stored in the Bus Trunk the passengers- called police but they also could not do anything because according to travel company norms passenger is suppose to take care of their luggage " funny isn't it" .
4) We were 6 ppl and we got 5 seats when I asked refund for one which I did not get they refused
5) The rest room in the buss are not allowed for the passengers so all people travelling with kids or anyone have to wait till the bus stops at a rest area.

THINK 100 TIMES AND TRY ALL OPTIONS BEFORE YOU TRY THIS COMPANY