I had paid for a website two & a half years ago and decided in Dec 2010 to go on and pay for three more years. I also paid for an addtional domain name for my second business however not a website. My expiration date was actually May 2011. In March I began getting email about renewing my site as well as domain. I was confused because I had already paid for the renewal of both. I contacted them regarding the email and GoDaddy began explaining I had not paid for a renewal of my domain name for my existing website. He said let me chweck something and I asked if they were charging me for the domain he said no! I go to my email and see I was charged $130 for Domain renewal and security charges for a website that did not a pay service. I called them back immediately, telling them not to charge me for somethiong I did not order. needless to say they sent me on a run around then said I could get $75 back if I went to anbother dept and submitted a copy of my license and did that within 5 days. They then said I had to scan my bisiness license in order to get any money back. I called them and they said a Supervisor would be calling me and that never happened. Unfortunately I have already paid for the site howevwr if I had not I would never use them again! They are not accountable so if you order services from them do not use your ATM card, but your credit card so if you are in a similar situation you can recend the charges yourself!