In Nov. 2009 I recieved a gold mailing packet from this co. and was foolish enough to put my gold pieces of jewelry in it and drop it into the mail. They reply that they did not recieve it and are sorry but connot help me! My thoughts are of course ( WHAT THE HELL?) And thats pretty much the end of it! If this company does the same thing to one million people they will make several hundred million dollars! Hmmmmmmmmmmm! Think theres something wrong with this picture, don't you?