Around the end of Feb/beginning of March I decided I wanted to do some personal training. I spoke with a trainer who was very personable, and I was very confident that he could get me into the shape I wanted to be in. There was a conflict with the package I wanted and payment, and we tried to work it out over the phone. He said he'd call me back the next morning (this was about a week later) so we could touch base on a different package. I didnt hear back from him until just yesterday, almost a month later, because I had decided a week ago to cancel my membership due to finances. I suppose he saw my cancellation information, and that was enough motivation to call me back. I have always had positive experiences with the Gold's staff, but I found that to be a little disappointing.