Good Sam is not paying per the contract terms and the so called review board ignore the facts in order to deny the claim. I had several relays and modules on my Essex fail. We ordered and installed the parts and got the system working again. They sent out a local adjuster and it was agreed by the adjuster that is was not a good idea and not required to put the bad modules and relays back into the system to prove they were not working. He did not tell us that if we did not put them back in that Good Sam would refuse to pay under the contract because we had not proved they were bad. We appealed to the review board and they just said there needs to be a failure presented. No opportunity was given to reasonably prove they were in fact bad. They did not care what there adjuster had told us. Beware of unjustfied denials and I will not buy the extended contract again. I will not renew my Good Sam membership.