I had called the claims department to verify that repairs to my RV rooftop air conditioner would be covered, and they assured me it was. I submitted a cash paid receipt for the repairs in January, 2011 and now they are refusing to honor the claim. They sent me a request for additional information on February 14th, which I responded to the same day, and the claims representative actually told me he could just continue to say they never received it and not reimburse the claim. For my purposes, the ONLY reason to be a Good Sam member is for the insurance, and if the insurance is worthless, so is the Good Sam "club".