My first experience was good, I guess. I got what I ordered and the website is easy to use. So I used them again. The second time, I bought 4 Dbacks tickets, spent $40 each and they sent me different tickets, not the ones I picked but the bleacher tickets. If I want the bleachers tickets, I can just purchase from the ticket master for $19 each and not paying $15 shipping fee. Yes, they did sent me a note stating they upgraded me and these are not the original tickets I picked, but the seats were horrible and definitely not upgrade. Do NOT use them.