Was contacted by email in Feb to get introductory kit for $3.88, paid it and was contacted by a representative a few days later. He said idid not fit the program and hung up. A few days later i noticed a charge from Mony Tree for $72.21 on my card. I called to canceled and was told they could not give me a refund but would cancel the program. A few days later i noticed a new charge for $72.21 on my card. When I called them back i was told i had been canceled out of the old system not their new system, but that would be corrected. I was told it would 7 -10 days to get my refund. After no refund in 7 - 10 days i called bay and was told their was a problem with my refund and it had been sent to corporate and that it would take 7-10 days to get a refund. After 10 days i called and they hung up on me.