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Gorey Details

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Category: Services

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United States

Gorey Details Reviews

IngI96 June 7, 2010
Horrible, awful customer service
HORRIBLE, AWFUL CUSTOMER SERVICE!!! I wanted a specific shirt and located it at goreydetails.net. When I placed the order, the item listed with both a childs size and the adult size. I tried to use their self-service form to let the seller know that I wanted the adult size. However, I could not use that form and still use PayPal. So I placed the order and immediately e-mailed the seller about the issue, saying I only wanted the adult size. The seller immediately replied that I had ordered a child size. When I responded that I wanted to cancel my order if the adult size was not available, then all communication stopped. Since it was on the weekend, I waited until the next business day to send another e-mail. Still no response. I filed a complaint with PayPal; still no response. Waited a day and requested a reply through PayPal again; still no response. 7 days after my first e-mail, they finally replied (just before midnight) that my order was cancelled and a refund was being made. It is odd that they finally responded just hours before my complaint with PayPal could be escalated. I would not EVER use this website again. There is no excuse for not responding to my post-cancellation e-mails for 7 days. NONE!

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