I had Gotsky Wildblue Internet service installed in October 2007. First they shipped the equipment which never arrived. They said the installer must have used it for someone else so they shipped another set to my home. I then had to call the installer. The first two modems didn't work so he had to come back another day. Then my service went out Dec. 26. The installer/service tech had quit so there was no one to make a service call. They kept promising me they would find me a service tech rep. After two months no service rep had been found. I live just outside Huntsville, AL. They kept sending me bills and then telling me to send an email to billing for credit until I could get my service re-established. After almost 3 months with no service I filed a complaint with the BBB. Now they want me to ship back the equipment to get my money back. And pay the shipping!!! Stay away from these morons! They are a rip-off!!! I plan on contacting my local TV station and have them do a story unless they offer to pay the shipping as well.