Grapnel Tech Services LLC in Des Moines is a Fraud Grapnel Tech is a private institute that advertised a SAP class which I paid the $750 for. According to the email sent to me by MR Clinton Jose, the class was suppose to start on 07/26/10 and end on 09/05/2010. The class did start as advertised for the first couple of days and then they started having multiple problems and class was canceled and rescheduled many time to a time that was not convenient as they are PST schedule which they knew. I had allocated some time in summer break before I go back to school. The school started and it started conflicting with my classes at school so I asked for a refund. They denied my refund and said take the class again. So I started taking the class again and again the same thing classes delayed and not on schedule. Also they asked for $55 more if I want to access the SAP software. So they said you can take the class but if you want to practice you will have to pay us $55. They also promised a job placement after the class and I have not heard one thing about it from them they keep on saying we are working on it I have contacted better business bureau as I am sure they are running a Scam. I lost my money but I hope no one else does and if you have lot it aswell please contact better business bureau