These guys are big frauds, stay away n never ever use them. the say the charge $40 an hour, initially before loading they will make u pay $200, which is standard as they say they need 5 hours in all n once moving is done they would hand u another bill of $300+ stating its extra for stuff weighing over 100 pounds n all the crap, i mean its household stuff so there would be things like TV sofas n all, why shoudl they charge that... thats rubbish bcoz they dont specify anything. we had to go with it as we needed the stuff urgently n had no choice as all teh stuff was loaded. but its a warning for everyone who wants to use them...