I signed up with Green Geeks webhosting and paid for a year in advance specifically because they offered a full site transfer with a year prepaid. I sent them my transfer details and they said the files were transferred but upon checking, none of my files were transferred at all.I had to completely set up and transfer all my own files. I ran into a few snags with the available space to finish the transfer. To be specific, I had to alter the php.ini file. I sent them a support ticket asking how to change the upload amount and never heard back.Frustrated, when I hit the next snag, I realized that I simply did not have the time to do the transfer myself and do all the research necessary to make it happen. I sent in a request to cancel my service and receive a PRORATED refund. I was told that in order to get a full refund I had to request it within 30 days of signing up and I was requesting to cancel on the 31st day.I replied that I was not interested in a money back guarantee and was happy to pay for the 31 days that I had service but I wanted a refund for the 11 months that have not even happened yet.Each email I received back from billing was unbelievably rude and completely ignored anything I was saying. They gave me a 2 mo credit (instead of 11) and then when I said, no, I want to cancel and get a refund, they took back the 2 months credit and told me I was not entitled to anything because I canceled on the 31st day of service.