On June 21st, I ordered 5 different banana plants from Greenearth Publishing. At the time, they were having a special and I received an email stating that due to the special, they were running behind on the shipping. I received my order around July 20th or 21st.

I was disappointment when I opened the package and saw smaller plants than expected with the smallest looking one looking dead. It was the ICE CREAM (Blue Java) variety. I also received 2 of one kind and was missing one which I had ordered (I assumed it was an honest mistake that would be taken care of but it wasn’t). The others looked OK so I planted them all per the enclosed directions. I called Ted to tell him about the missing plant and dead looking plant but he didn’t return my phone call. After a month went by all the plants look great except for the ICE CREAM (Blue Java) plant which never grew back. Therefore I called Ted again and this time followed it up with an email knowing he hadn’t returned 2 previous phone calls.

My email not only addressed the missing & dead plant but I asked some other questions regards to other verities I was thinking about and a planting question. He did respond by email in a timely fashion but with a very unpleasant attitude. He never answered any of my questions.

Here is a cut & paste of his entire response; “ok so a month later your telling me you were shourt a plant and one was bad off when you got it correct? we get 100 of calls and can not be responding to all of them i am a one man business.”

I responded back trying to clarify a few item but only received another evasive email with a statement “no refund”. I never asked for a refund, I just want the correct product paid for supplied and a replacement for the dead one. I am disappointed with my experience. It's a shame this company does not treat the customer any better than this.