I spent $46 on a bag on greenergrassdesign.com and it never arrived and they are stonewalling me—seem to have no intention of doing anything about it.

The New Shopping bag (large) by Susan Bijl was $37.50 and I spend $8.50 on shipping. FedEx claimed delivery but it never arrived. greenergrassdesign.com claims I didn't contact them soon enough, but I wasted a few weeks waiting for FedEx to get back to our company's mail clerk.

I find this unacceptable. How can a company take my money and deliver nothing? How hard would it be to send me a bag? Their customer service person (Cindy Madi) won't even respond to my emails.

Please don't make purchases from greenergrassdesign.com--their customer service is abysmal.