This is to complaint about the GIFT TICKET FEE of $18.00 charged to my purchase for using my credit card to purchase a bus ticket for my wife. I believe this is a rip off. I have never heard of something of this nature. What if I purchased a ticket for my kids that don't have a credit card, I would still get charged? Your representative on the phone cut me short by saying that I could cancel the ticket if I wanted to. So she would rather have the company lose #170, lose a customer, instead of refunding $18.00 I am writing a letter to better business bureau and calling "Shame on you" news channel so I can make this public. This is a rip off from Grey Hound. Shame on you. I will tell everyone not to travel ever with your bus line...