Greystone advertises that it's call center is open 24/7, however when I called them tonight to have an elderly friend's services restored, I received no answer. I called their main number as well as their power outage number at least 10 times. The phone just rang for 6-10 minutes per call. I started calling them at 6:30 pm. It is their policy to restore your power on the same day if the bill is paid before 8pm. I called for an hour and a half to get the services restored and got no answer. Normally, if call volumes are high, the phone is answered by an automated system and you will be placed on hold for the next available operator. This did not happen. I called again at 8pm on the dot. Surprisingly, someone answered the phone...just in time for them NOT to be able to send out a technician. I truly believe this was done on purpose. Now this elderly person is sitting at home all night in the dark, with no heat. The representative said that my call wasn't answered because they were very busy. Well, if you are very busy, why not have extra technicians working overtime for AT LEAST an hour to handle all of the backlogged service calls? I am very disappointed with Greystone. I have had bad experiences with them with my own service and I wish I could switch to another power company.