I have done my taxes in H & R block couple of times. But this time I wanted to do my taxes and ITIN for wife and kid. I had done my taxes in February. Until march I did not get any reply then I was informed htye need some more documents which were just copies of one I had already presented. The ITIN applied did not go through and I got a letter from IRS in april. I went back to H & R block in April and they applies again and then still no information. I have been doing the same till now. It is june my taxes are not done yet, the ITIN is not created and I have penalties added to the tax amount as my wife and kid were not considered as dependents. I will never use H & R block again. I paid a lot for get this crappy service.