I ordered a H2O Steam Mop from Club Members Direct on October 3, 2008 and haven, t received my product as of yet. They took $104.90 out of my mastercard. I want to know if I, m going to get my product or not. I, ve email them several times, but don, t get any results. Try calling the 1800 number but don, t get any results. I need the product or my money back.