Haband is still sending out "customer service" letters with stamped signatures of Duke Habernickle; who according to DMnews http://www.dmnews.com/private-equity-group-catalog-holdings-buys-haband/article/93265/ left the company in 2006 after selling his shares to Catalog Holdings. I am in the process of trying to solve an issue for my 77 year old mother, who prepaid an order, was shipped items not ordered(and billed for them) and was not sent items she did order. "Habernickle's" March 30, 2010 letter promised to correct the problem, but the missing items still have not been sent. When my mother called their customer service, the rep hung up on her. Good business.