My 8 month Dehumdifier that I purchased new went bad in March of 2009. I called Haier America and they said I needed to send them a copy of my sales receit and the plug end of the electric cord and they would send me a new unit out with in ten days. After several months and many phone calls they indacated that they were out of stock on my model and they would send me a refund right a way. I went out and bought a new GE brand dehumdifier a week later they called and said they could send me another model dehumidifier, I declined their offer and ask for my refund. It is now the last day of September and after many many calls I still have no idea when I will get a refund!!! What a jerk outfit