My wife and I had a terrible experience at hairclub. The chemicals used (citric acid) to remove the glue (adhesive) caused more damage. After a initial 3 1/2 consultation, Care Credit paid Hairclub $500. for services not even rendered. Then when she went, on 12/11/07, they adhered the first cap onto her head. This is not what we were told during the consult. We both left under the impression that she was going to get silicone plugs or a "bio-matrix" that was never made clear. On 12/24/07 the glue was coming apart, on 12/25/07, Christmas was totally ruined. The BioMatrix was crackling and chipping off. We left messages and made an appointment to go on the 12/26/07 they removed it. I went the next day to speak to the owner to get back my deposit. I was treated like a criminal. Today 12/28/07 after a lot of difficulty we got our $500 deposit back. This was a big mistake. Melissa has been in tears and the owner was very unempathetic. He trusted his staff and was not listening to a word we were saying. Then Jeff (the owner) made us sign a General Release to give us back the $500 and not sue him for more. He was cold like ice with a smirk on his face. Treated us like two criminals. We regret doing business with them.