Card Studio 2010 did not work on computer; tech did not respond to emails despite their booklet indicating response within 24 hours; tech I spoke to who sent fix that failed to work did not respond as promised to subsequent email. Refund department did not answer, cut off phone calls. Company will not refund money once wrapper removed from disk package. Have been totally RIPPED OFF by Hallmark to the tune of $30+ for product advertised as costong $19.95 after rebate. This company is now set up to take your money and deliver a defective, non-supported product from which you cannot get a refund for doing the logical thing - unwrapping the product to install. They have it all figured out. BEWARE of Hallmark software; do NOT purchase it!