I tried to exchange a gift which was a duplicate of something I already purchased some time ago. The total amount of the gift was $6.83 with tax and all I wanted to do was exchange for something else. According to the salesgirl in the store "policy" was that I had 30 days with gift receipt to return it. Well the gift was purchased a few months ago and I had just received it less than 30 days ago (Christmas 2008). My point was that "I" had just recieved it and it was within 30 days and all I wanted to get was something that I really wanted. Finally after talking to "customer relations" on the phone I was placed on hold when I asked for the custome Relations manager. I was left there for 5min and "he" never came back to the phone. Its not a suprise that they are closing stores. Who wants to shop in a store when all that matters is how much they sell not how much they can make a customer happy. So for $6.83 I will take my business elsewhere, I'm sure they won't be open for much longer in this economy anyways!