After several attempts to contact this company by email, and one month after having paid for a pet carrier, I have neither my item nor an explanation from the company. My credit card was IMMEDIATELY charged for the merchandise, with no follow up from Hands N Paws as to when I might expect delivery of the pet carrier. There is no phone number included in their website, and no customer service contact person with whom one can call to discuss any problems. The "email us" with any problems section is bogus, as no one responds to your queries.

I have contacted my credit card company for a full refund.

This company is a scam and should be investigated.