Roof damaged by hail - 6/15/2008 / replace estimate 7/7/2008. Estimator for Hartford-Crawford & Co., Charleston, WV. Written estimate was wrong. It did not allow for labor, disposal & local material cost. Estimate by two WV licensed contractors was double. Hartford refused to OK replacement. Ignored one contractor's attorney and finances did not allow me to hire an attorney(his fee would be more than replacement cost). Hartford's Northeast Property Claim Operations refused to reconsider or listen. Very poor handling of my claim, almost like we were dumb hillbillies and treated the same. Claim is not settled almost a year later, I am disabled, couldn't pay for the job myself and no excuse can be made by Hartford as I followed all the rules. I have all names, numbers & correspondence. This company is taking advantage of the elderly and recommended by AARP.