On the 17/3/10 my mother spent nearly three and half thousand dollars buying a fridge, a plasme tv and a gas stove. The stove was natural gas and we only have lpg, the sales assistant (simone) told us the stove came with a conversation kit and that i'd be able to fit it myself. This isn't the case at all the stove needs an adaptor to be fitted and has to be installed by a gas fitter. My mother contacted harvey norman in Gympie and the manager refused to exchange the stove or give my mother a refund.

When I visited the shop to complain the manager stated that all new stoves have to be fitted by a gas fitter, if this was the case why were we told we could install the stove ourselves. I and three other witnessecan confirm that we were told we could fit conversion kit and install it ourselves.